Frequently Asked Questions
Everything you need to know about our gourmet products and delivery.
How do you ensure the freshness of perishable items during transit?
We use specialized insulated packaging and gel ice packs for all temperature-sensitive products, such as our cheeses and pates, to ensure they arrive at your door in perfect condition.
What are your shipping rates and delivery timeframes?
Standard shipping is available nationwide with delivery typically taking 3-7 business days. We offer flat-rate shipping on most orders, and express options are available at checkout for urgent gourmet needs.
Do you offer gift wrapping or personalized messages?
Yes, we specialize in gifting. You can select a premium gift box option and include a personalized handwritten message during the checkout process.
What is your return policy for food products?
Due to health and safety regulations, we cannot accept returns on food items. However, if your order is damaged or incorrect, please contact our customer service team within 48 hours for a replacement or refund.
Are there gluten-free or dairy-free options available in your range?
We offer a wide variety of products catering to dietary restrictions. You can use the 'Dietary' filter on our shop page to browse our certified gluten-free, dairy-free, and vegan-friendly selections.
Where are Maggie Beer products manufactured?
The majority of our signature products are proudly made in the Barossa Valley, South Australia, using the finest local ingredients and traditional recipes.